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Managing Orders

When a customer places an order, you'll get an email notification. Manage all orders from the WordPress admin panel.

Admin panel: https://shop.YOUR_DOMAIN.woodhead.tech/wp-admin

View your orders​

  1. Log in to the admin panel
  2. Click WooCommerce → Orders in the left sidebar
  3. You'll see a list of all orders with status, customer name, and total

Order statuses​

StatusMeaning
Pending paymentOrder placed, payment not yet received
ProcessingPayment received, needs to be fulfilled
CompletedOrder has been fulfilled
CancelledOrder was cancelled
RefundedPayment has been refunded
On holdAwaiting action (e.g., check payment pending)

Most orders flow: Pending payment → Processing (when Stripe confirms payment) → Completed (when you fulfill it).

Mark an order as complete​

Once you've shipped or fulfilled an order:

  1. Click the order number to open it
  2. In the Order status dropdown (right side), change to Completed
  3. Click Update

The customer automatically gets an email confirming their order is complete.

Refund an order​

  1. Open the order
  2. Click Refund (bottom of the page)
  3. Enter the refund amount (partial or full)
  4. Add a note if desired
  5. Click Refund via Stripe — the refund is processed immediately

Stripe refunds go back to the customer's card within 5–10 business days.

Add an order note​

Useful for tracking what happened with an order or communicating with the customer.

  1. Open the order
  2. In the Order notes section (right side), type your note
  3. Choose Private note (only you see it) or Note to customer (sends them an email)
  4. Click Add

Search for an order​

In the Orders list, use the search bar or filter by:

  • Customer name or email
  • Order status
  • Date range

Questions?​

Email brandon@woodhead.tech with the order number if you're having trouble with a specific order.